2017 Winners & Shortlists

The Campaign

With fans banned from attending any local matches, as the main sponsor of Al-Ahly FC and the brand that stands for empowering everybody to be confidently connected, Vodafone felt the need to reconnect the players and the fans, and make their presence be felt once again. ` Accordingly, we invited fans to send their pictures to be placed on stadium seats during matches as a symbolic gesture of presence; switching from a stadium ban to stadium banners. Fans also had the opportunity to have their photos printed on the numbers of the official players’ jerseys worn during matches. To invite the fans to send their photos, Vodafone collaborated with the stars of Al-Ahly FC and its entire staff to feature in a piece of content. The players sang a song combining two of their fans’ most iconic stadium chants, their lyrics were altered to pay tribute to the fans themselves.

Creative Execution

#FansComeFirst was created as a carrier for our campaign; launched with content featuring Al-Ahly players singing a combined anthem of two of their fans’ most iconic stadium chants by altering their lyrics to honor the fans themselves. The whole meaning was switched to address the fans; “from fans to players” to “players to fans“; which instantly took the content viral. The content acted as an online invitation, on the brand’s owned social media assets, to fans to send their photos to the dedicated Vodafone number to be placed on stadium seats during matches as a symbolic gesture of presence; switching from stadium ban to stadium banners. Fans also had the opportunity to have their photos placed on the numbers of players’ jersey during matches. After the success the organic efforts achieved, content was taken to TV during Al-Ahly matches, focused airing during matches and highly viewed specific football analysis studios.

A Brand-first 1 million view organic reach in 6 hours overnight, 2 million organic ones in a week, leading to a total of 5.9 million organic reach by July 2016 from 19 April; launch date. #FansComeFirst online anthem generated an unprecedented positive engagement across Vodafone‘s social media platforms. Looking at Facebook, - 83,000 organic shares in 24 hours which recorded the highest ever shares on Vodafone’s page within a day. - 98% of the interactions on the Vodafone page were of positive sentiments. The online post scored the highest love reaction engagement throughout all Vodafone page posts, totaling 188,000. - An 863% increase in the brand’s Facebook engagement levels. - Launch date marked the highest engagement rate day ever on the Vodafone page; a 200% engagement-rate increase during this month versus average engagement rate. Looking at Twitter, a user-generated Arabic term “Vodafone’s newest” trended in Egypt in the launch day.

The piece of content is starring some of the most popular players in one of Egypt’s most admired clubs; Al-Ahly FC. It showcased the players chanting an anthem, but not any other anthem; blending two iconic chants fashioned by their fans into one unified composition. The renowned lyrics were altered to pay tribute not to Al-Ahly FC players this time, but to the fans themselves. The content acted as an invitation to the campaign to reconnect the fans to their idolized team despite their stadium ban from local premier league matches. The song’s title said it all: Fans Come First.

With fans being banned from attending any local matches, Vodafone faced difficulties to fully leverage its multi-million dollar sponsorship of Al-Ahly FC, resulting in not taking full advantage of a key contributing factor to its emotional connection with its customers. A brand that is all about enabling people by confidently connecting them was suddenly not able to connect to its own supporters. As the leading telecommunications brand in Egypt, Vodafone opted to prove that physical disconnection does not mean no connection.