2017 Winners & Shortlists

MUSICAL ORDER

BrandKFC & PEPSICO
Product/ServiceFOOD DELIVERY
EntrantIMPACT BBDO Dubai, UNITED ARAB EMIRATES
CategoryExcellence in Partnerships
Idea Creation IMPACT BBDO Dubai, UNITED ARAB EMIRATES
Idea Creation 2 OMD Dubai, UNITED ARAB EMIRATES
Media Placement OMD Dubai, UNITED ARAB EMIRATES

The Campaign

Musical Order. We got people to sing their order. But they didn't know who was listening. Pepsi and KFC wanted to give people more reasons to call in. In collaboration with the regional Megastar, TV sensation and ex jury of “The X Factor”, Hussain Al Jasmi, we kicked off “Musical Order”. An activation that took place over the phone in KFC call center in Cairo, Casablanca and Kuwait city, whereby we entertained people by asking them to sing their orders. But what these callers didn’t know was who was listening. And along with their order, came a big surprise! Hussain Al Jasmi himself delivered their orders and joined them for a meal and a singsong. An activation that turned the day-to-day act of ordering food over the phone into a memorable experience that captured viewers’ attention online with entertaining content, proving that KFC with Pepsi is always a great call.

Creative Execution

The activation kicked off in KFC call centers, in 3 different cities and 3 different countries across Egypt, GCC and Morocco. Callers were simply challenged to sing their order. But what they didn’t know was that the regional Megastar, Hussain Al Jasmi was listening. And, along with their order, came a big surprise! Al Jasmi himself delivered their orders and joined them for a meal and a singsong. To amplify the impact of the activation, we created a content film and shared it on social media. We promoted the video throughout our own platforms to accumulate views and work on building the relationship between our consumers and the brands, thereby ensuring to capture as much of YouTube’s user traffic as possible and guarantee brand relevancy. The campaign was pushed during one month but conversations lasted for weeks after.

The campaign achieved far beyond original objectives. Behavioral Results: - 5,371,920 views in just over 1 week – Source Google Analytics - Positive sentiment analysis (Like and comments) confirms that 90% of consumers enjoyed the video - Source Facebook Business Manager - As a result, Buzz scores (message recall and brand awareness) increased by 165% from the start until end of campaign. Source: BrandIndex 2016 KFC Business Results: (Source: KFC Sales Department) - Staggering a 13% call increase throughout Middle East (+177,430 calls in 1 month) - 11% increase in sales in 1 month (Feb Vs March) throughout Middle East Brand Equity Results: Pepsi Brand KPIs scores (pre & post campaign) -       “Is a Brand Associated with Music” increased by +3 in KSA Source: CTS Pepsico 2016   Brand KPIs (Jan vs March): -          ‘Reputation’ increased by 75% -          ‘Buzz’ increased by 165% Source: YouGov BrandIndex 2016  

The idea of this campaign was to change callers “boring and robotic” experience when ordering over the phone and challenge them to act in a totally different way. It's about bringing KFC to life via experiences and building an authentic emotional connection. KFC and Pepsi joined forces to kick-start an activation that leverages the popularity of the regional megastar Hussein Al Jasmi, to create instant buzz and virality of the campaign with one piece of entertaining content.

Home delivery is a very important segment which is facing increasing competition. We spoke to the staff at the KFC call centers in the region, who confirmed one issue about client experience when ordering over the phone. They describe it as “robotic” and boring. So we thought, how could we liven it up? The Arab region is known for its love of music, which is one of the reasons it is a key pillar for Pepsi. (Listen to music is most preferred activity among 16-29. Source Nielsen) So what better way to combine KFC and Pepsi, than with music and home delivery? To bring scale and buzz to the campaign we wanted to work with a top music star, someone whose popularity shines across Middle East and North Africa. That’s how we partnered with Hussain Al Jasmi: Top Pop Music Artist, Youtube Top Music Artist (over 90,000,000 views).

Credits

Name Company Role
Fadi Yaish Impact BBDO Dubai Executive Creative Director
Marie-Claire Maalouf Impact BBDO Dubai Associate Creative Director
Sarah Berro Impact BBDO Dubai Executive Arabic Writer
William Mathovani Impact BBDO Dubai Associate Creative Director
Philippe Berthelot Impact BBDO Dubai General Manager
Mathieu Diette Impact BBDO Dubai Regional Account Director
Rany Sarouphim Streetsmart Studios Producer
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